Returns Policy
We want you to be completely satisfied with your purchase from our e-commerce site. If, for any reason, you are not happy with your order, we offer a 30-day return and refund policy from the date of product receipt. Please read the following guidelines and instructions to initiate a return:
Condition of the Product:
The product must be in the same condition as when you received it and in its original packaging. We kindly ask that you ensure the product is unused, undamaged, and in its original state.
Initiate a Return Request:
To request a return and refund, please contact us at [email protected] within the 30-day period from the date of product receipt. Please provide us with your order details and reason for the return.
Eligible Items for Refund:
Only physical goods are eligible for a refund. Please note that any additional charges, such as shipping costs (if applicable) are non-refundable.
Return Shipping:
The return shipping costs are to be covered by the customer. Please use a tracked shipping service and provide the tracking number via email to [email protected]. We recommend keeping your proof of shipment until the refund is processed.
Return Address:
If you need to return any items, please contact us on [email protected] first so we can provide a shipping address and details for returning them.
Refund Processing Time:
Once we receive the returned item and verify its condition, we will initiate the refund process. The refund may take between 5 and 10 days, depending on the method of payment and the credit card issuer of the customer.
Late or Missing Refunds:
Late or Missing Refunds (if applicable):
If you haven't received your refund within the expected timeframe, please contact us at [email protected]. We will investigate the issue and work to resolve it as quickly as possible.
Exchanges (if applicable):
We only replace damaged or defective products. If you need an exchange, please contact us at [email protected] with the details of the issue.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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We kindly ask you to always use tracked shipping service so we can track the progress of your returning package.
Please note that our return policy is subject to change and any modifications will be updated on our website. Feel free to contact us at [email protected] for any further questions or assistance regarding returns and refunds.
We value your satisfaction and aim to provide a smooth and hassle-free return process for our customers.